. Returns Policy – lit de roses

Returns Policy

CORONOAVIRUS IMPACT

Due to unpredictable Coronovirus disease (COVID-19) crisis impacting everyone all over the world, orders and deliveries are encountering delays.  These are out of our hands and may be due to stock shortages, closures of borders, countries and states.

lit de roses  is based in Melbourne, Australia, please check your location and restrictions on how this may effect your order and delivery.  We thank you for your patience and understanding during this challenging time.  Stay safe and positive this wont last for long.

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If you change your mind we offer a 100% refund on goods only and any postage/shipping costs are non-refundable. You must return the goods within 14 days of receiving them and you must give us notification prior to returning the goods by

Email: litderoses.ldr@gmail.com. After 14 days of receiving the goods it shall be deemed to have been accepted by you. Refunds or exchanges must be returned with proof of purchase/tax invoice/receipt and goods must be returned in its original packaging with tags attached and unworn. Once goods are received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed and refunded back to your credit card within 10 business days.  If goods are returned without notification and not in a sellable condition, we may refuse to give you a refund or exchange, and you will need to pay for additional postage costs to have the goods resent back to you. 

Exchanges sent back will incur additional postage costs for us to re-send the goods back to you. If you exchange for a lesser or greater value then the difference will either need to be paid along with the postage/shipping to re-send your goods to you or you will receive a refund for the difference charged back to your credit card.

Please choose carefully. Unfortunately refunds will not be given on sale items or earrings due to hygiene reasons.

Please note: If you are sending back goods for any reason you should consider using a trackable postage/shipping service. We don't guarantee that we will receive your returned goods and wont be held responsible for any loss. You will be liable for all postage/shipping costs incurred for returns and is non-refundable for: refunds, exchanges, repairs and damages. This includes any currency conversion and/or local international taxes.


POSTAGE & SHIPPING

All parcels have a tracking number through Australia Post.

Australian Customers
Express Post (next business day) flat rate AUD$14.00

International Customers - outside of Australia
Standard International Post (6+ days) flat rate AUD$45.00

Prices are based on parcels up to 500gms and in Australian dollars including GST. Extra charges will apply for heavier parcels and you will be advised accordingly.


DELIVERY

We aim to dispatch your order within 3 business days (after payment is received) from Melbourne. All delivery times listed are estimates only and once we dispatch your parcel, it becomes possession of the third party and we will not be held accountable for late deliveries, loss or damage. It is your responsibility to collect your parcel from the post office or if you have made further arrangements for re-direction to another address outside your nominated address. We do not recommend leaving orders unattended and suggest an address where someone can accept your parcel.

All parcels dispatched have a tracking number through Australia Post. In Australia, If goods are not received within 7 days of dispatch please contact us by Email: litderoses.ldr@gmail.com so we can track your order. Alternatively you can refer to the Australia Post website www.austpost.com.au/track for any updates to expected delivery times with the tracking number.


ORDERS

Before placing your order please make sure your information is correct. Once you place the order you will receive an acknowledgement email.

If your order is not accepted, it could be that payment did not go through therefore was not received by us, please check with your bank.


CANCELLING ORDERS

Orders can be cancelled at any time prior to payment. You are responsible for payment once it is received. Prior to dispatch, within 24 hours you can cancel your order by contacting us by Email: litderoses.ldr@gmail.com


DAMAGED GOODS

All goods are checked prior to dispatch. If goods are received damaged you must contact us immediately by Email: litderoses.ldr@gmail.com with a photo and tax invoice/receipt.


UNAVAILABLE GOODS

As each piece is individually handcrafted, manufacturing or delivery delays may occur. We will inform you of delays via email with an approximate time frame as to when it will be available. If goods are sold out or unavailable you have two options: 

(i) go on a back order/waiting list; or

(ii) have your payment refunded back to your credit card.

Discontinued goods no longer available will be refunded back to your credit card.


TAXES AND DUTIES

Orders outside of Australia may be subject to import taxes. Customs/duties and fees levied by the destination country. You are responsible for payment of these taxes/duties and fees, it is up to you to ensure they comply with your local custom policies. Customs can also delay delivery.


REPAIRS

Repairs are free within the first 30 days of receiving the goods and will depend upon the returned condition of the goods once we receive it, we will assess and determine the outcome if covered for free. You must give us notification prior to returning goods by contacting us by Email: litderoses.ldr@gmail.com with a photo and tax invoice/receipt.

For all repairs you will be liable for all postage/shipping costs to return back and then again for us to resend it back to you.

We may refuse to repair due to outside damages beyond manufacturing fault such as: breakage, loss, damage or changes due to excessive wear.

Repairs out of warranty can be quoted if you send a photo by contacting us by Email: litderoses.ldr@gmail.com


PACKAGING

Goods will be sent in a velvet pouch.


CARE AND CLEANING

Stainless steel is a durable metal prone to scratch marks and when worn gains a slightly darker discolouration. Jewellery links are delicate for finer designs and the jewellery is best handled carefully to avoid dropping and tangling.

Avoid contact with: perfumes, cosmetics, hairspray, chemicals and ocean water.

Remove before: showering, swimming, sleeping and exercise.

Please note stainless steel cleaner can be used to clean the stainless steel parts only.